Privacy Policy

777jal is the data controller responsible for your personal data collected through the Platform. For all data-related enquiries, requests, or complaints, please contact us at: [email protected]

777jal collects personal data in three principal ways: information you provide directly, information generated automatically through your use of the Platform, and information received from third-party payment and verification partners. The categories of data we collect include:

We do not knowingly collect data from individuals under the age of 21. If we become aware that data has been collected from a person under 21, that account will be closed and the data deleted promptly.

777jal processes your personal data only where we have a legitimate basis to do so. The primary purposes for which we process your data, and the corresponding legal basis for each, are as follows:

• Account Registration and Contract Fulfilment: To create and maintain your account, process deposits and withdrawals, and deliver the games and betting services you have requested. This processing is necessary to perform our contract with you.
• Identity Verification (KYC): To verify your identity, age, and payment details in order to comply with our internal anti-fraud and responsible gaming obligations. This processing is based on our legitimate interests in preventing financial crime and protecting the integrity of the Platform.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other prohibited activities. This is processed on the basis of our legitimate interests in protecting players and the Platform.
• Responsible Gaming Compliance: To monitor gaming behaviour and apply responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion where appropriate. This is processed in the vital interests of players who may be at risk.
• Customer Support: To respond to your queries, resolve disputes, and improve the quality of our support services. Processed on the basis of contract performance and legitimate interests.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent. You may withdraw consent at any time by contacting [email protected].
• Platform Analytics and Improvement: To understand how players use the Platform and to improve game performance, interface design, and promotional relevance. Processed on the basis of our legitimate interests in business improvement, using aggregated and anonymised data wherever possible.

777jal does not sell, rent, or trade your personal data to any third party. We may share your data with the following categories of recipients only to the extent strictly necessary:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals. Each of these providers operates under its own privacy and security policies.
• Identity Verification Providers: Third-party KYC service providers who assist us in verifying your identity documents and mobile number. These providers are contractually bound to process your data only on our instructions.
• Game Content Providers: Software studios such as Pragmatic Play, Evolution Gaming, Spribe, and others provide the game content delivered through the Platform. Minimal session data (e.g., a pseudonymous player token) is shared with these providers to enable game launch and round recording. No personally identifiable data is shared beyond what is operationally essential.
• IT Infrastructure and Hosting Partners: Cloud hosting and content delivery providers that store and transmit Platform data on our behalf, subject to strict data processing agreements.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or the direction of a competent regulatory authority, 777jal may be obliged to disclose your personal data. We will notify you of any such disclosure where permitted to do so.
• Professional Advisors: Lawyers, auditors, and compliance consultants who are bound by professional confidentiality obligations.

All third parties with whom we share personal data are required to maintain appropriate technical and organisational security measures and to process data solely for the purpose for which it was shared.

777jal retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable internal policies. Our general retention guidelines are:

• Active Account Data: Retained for the duration of your registered account plus a period of five (5) years following account closure, to allow for dispute resolution, fraud investigation, and regulatory compliance.
• Transaction and Financial Records: Retained for a minimum of seven (7) years from the date of the transaction, in line with standard financial record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Support Communications: Retained for three (3) years from the date of the communication, unless the subject matter requires a longer retention period (e.g., a formal complaint or legal dispute).
• Marketing Consent Records: Retained for the period of the consent plus three (3) years, to provide evidence of consent in the event of a dispute.
• Technical and Log Data: Typically retained for ninety (90) days on a rolling basis, unless specific logs are required as evidence in an active investigation.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an identified individual.

As a registered player and as a data subject, you have the following rights in relation to your personal data held by 777jal. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe, typically within 30 days.

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data held about you. You can update some of this information directly from within your account settings.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our retention obligations described in Section 5.
• Right to Restrict Processing: You may request that we temporarily suspend the processing of your data while a dispute or inaccuracy is being investigated.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on our legitimate interests, though we may continue processing if we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

777jal takes the security of your personal data seriously and employs a layered set of technical and organisational safeguards to protect it against unauthorised access, disclosure, alteration, or destruction:

• Transport Layer Security: All data transmitted between your browser or mobile device and our servers is protected by 256-bit SSL/TLS encryption.
• Password Security: Account passwords are stored using strong one-way hashing algorithms. We never store passwords in plain text.
• Access Controls: Internal access to personal data is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and audited.
• Server Security: Our hosting infrastructure is protected by firewalls, intrusion detection systems, and regular vulnerability assessments.
• Session Management: Player sessions are protected by secure, time-limited session tokens. Sessions automatically expire after a period of inactivity.
• Incident Response: In the event of a data breach that poses a risk to players, 777jal will notify affected players promptly and take all necessary remediation steps.

While we employ robust security measures, no system connected to the internet can be guaranteed to be completely secure. You also have a responsibility to protect your account by using a strong, unique password and by not sharing your login credentials with any third party.

777jal uses cookies and similar tracking technologies to operate the Platform efficiently, remember your preferences, and understand how players interact with our site. The types of cookies we use are:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies and security tokens. You cannot opt out of these without ceasing to use the Platform.
• Functional Cookies: Remember your language preference, display settings, and last visited game category to provide a more personalised experience.
• Analytical Cookies: Collect anonymised usage data (e.g., pages visited, time on page, click paths) to help us understand Platform performance and improve the user experience. We use aggregated, non-personally identifiable data for this purpose.
• Marketing Cookies: Used only where you have given explicit consent. These cookies help us deliver relevant promotional content and track the effectiveness of our campaigns.

You can manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the Platform, including the ability to stay logged in between sessions.

777jal is strictly an adult platform. We do not knowingly collect, store, or process personal data relating to any individual under the age of 21. All registration applicants are required to confirm that they meet the minimum age requirement. Where we have reasonable grounds to suspect that a registered account belongs to a player under 21, that account will be suspended immediately, any balance will be forfeited, and all associated personal data will be deleted from our systems.

If you are a parent or guardian and believe that your child has registered an account on 777jal, please contact us immediately at [email protected] and we will take prompt action.

The Platform integrates game content provided by third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. When you launch a game provided by one of these studios, your session interacts directly with that provider's gaming servers. Each provider operates under its own privacy and data security policies. 777jal is not responsible for the data practices of third-party game studios beyond the contractual obligations we place on them as described in Section 4.

777jal reserves the right to update or revise this Privacy Policy at any time. The effective date displayed at the top of this page will be updated whenever a material change is made. Where changes are significant, we will make reasonable efforts to notify registered players via the Platform or by the contact details held on their account. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which 777jal processes your personal data, please contact our data support team. We are committed to resolving all privacy-related enquiries promptly and fairly.

Email (plain text only — not a clickable link): [email protected]

We aim to acknowledge all data-related requests within 5 business days and to resolve them fully within 30 days. If you are not satisfied with our response, you may escalate your complaint through any applicable consumer protection channel available in Bangladesh.